Terms of Service

Please read very carefully before ordering and/or using PRIMETEL.HOSTING services.

Last Updated: 14-December-2015
1. Content

All services provided by PRIMETEL.HOSTING may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any USA or EU law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless PRIMETEL.HOSTING from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: Pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to PRIMETEL.HOSTING servers or any other server on the internet. Links to such materials are also prohibited. Contact our support department for any clarifications.

PRIMETEL.HOSTING will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason.

2. Copyright violations

We will act in accordance with the DMCA when handling infringement reports.

3. System Resource Usage

We are trying to do our best to separate users activity on one server from each other. But still, if PRIMETEL.HOSTING’s system administration team determines that an account is utilizing an unacceptable amount of system resources, PRIMETEL.HOSTING may temporarily deactivate the account in question. Unacceptable amount means that such account affects on work of other accounts, making it slower, less stable or less secure. If PRIMETEL.HOSTING’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven (7) days in which to either upgrade to an other hosting solution as recommended by PRIMETEL.HOSTING staff or locate a new provider. This only occurs in extreme cases; we will do all we can to assist customers prior to this scenario. PRIMETEL.HOSTING will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.

4. Backups

PRIMETEL.HOSTING performs nightly backups of all servers; however PRIMETEL.HOSTING does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on PRIMETEL.HOSTING's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.


Spaming, or the sending of unsolicited email, from any of PRIMETEL.HOSTING server or using a return email address that is maintained on a PRIMETEL.HOSTING server is strictly prohibited. Using SPAM to advertise a site hosted on PRIMETEL.HOSTING 's network also constitutes as a violation of this provision. PRIMETEL.HOSTING will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our PRIMETEL.HOSTING policies will be immediately deactivated.

6. Cancellation

To cancel an account, submit your cancellation request via control panel. To expedite your request, be sure to include the following information: detailed list of services to be canceled, confirmation, that you have downloaded a backup of all necessary files.

7. Refunds

Refunds are available at any date of using our services. We guarantee refund of remaining period of prepaid services, which is subject to be rounded to month. Refunds are not available at any time for following services:

  • Domain Name Registrations/Transfers/Renewals
  • IP Addresses
  • Add-Ons such as additional space/db/addons, any licenses